Guardant Station server stores all the events for each serial number. For each activation, reactivation or update request there will be a record there including unsuccessful operations with reason explanations.
In case difficulties arise during the activation or operation of the Guardant DL software key, then the Event History of such a key reflects the possible causes of the problem or tips for its localization.
To open the Serial number Event History:
Copy the serial number.
Open the serial number information.
There is a search bar at the top of the system window.
Next to that search bar, select Serial numbers from the drop-down list.
Paste the copied serial number into the search field.
Press the Enter key.
In the search results table, click on the serial number row.
The Event History section displays event information by serial number:
- Date and time of the event;
- Event type (activation, update, reactivation);
- Number of transactions;
- Hardware data on which the event occurred;
- Event status (success when the event was completed successfully and the user received the license; error when the event was not completed and the user did not receive the license).
The hardware data column displays the following graphical elements:
— indicates that the computer hardware is the same as it was at the moment of activation.
— indicates that the computer hardware does not match with the one at the moment of activation.
— indicates that the computer hardware cannot be detected.
